We offer a full range of minibuses, mid-size coaches and full-size luxury touring coaches. Sizes range from 8 to 57 seats, allowing us to accommodate small groups, corporate travel, school trips and large events with ease.
Many of our coaches include climate control, reclining seats, reading lights, power outlets, USB charging ports, curtains, PA systems and entertainment features. Amenities vary by vehicle type, and we always match your group with the most suitable option.
Some of our full-size touring coaches include an onboard toilet. If this is required for your journey, please let us know so we can assign a vehicle equipped with this facility.
Yes. Our full-size coaches are designed for long-distance comfort, offering air suspension, advanced climate control, onboard facilities and panoramic windows ideal for day trips and multi-day tours.
You may request a specific type (e.g., minibus, midi-coach, standard coach, VIP executive coach). While exact models depend on availability, we always try to accommodate special requests whenever possible.
Our fleet is regularly updated, with many vehicles being under 5 years old. We prioritise modern, comfortable and fuel-efficient coaches that meet current safety and emission standards.
Yes. All vehicles undergo regular inspections, servicing and safety checks carried out by trained technicians. Preventative maintenance ensures that every coach is road-ready, clean and reliable before each journey.
Yes. Vehicle viewings can be arranged by appointment at our depot. This is especially popular for wedding transport and VIP hires where clients want to inspect the exact coach before travel.
All our drivers hold the legally required PCV (Passenger Carrying Vehicle) licence and have completed the CPC (Certificate of Professional Competence). They also undergo ongoing refresher training to stay up to date with industry regulations, safety practices and customer service standards.
Yes. Our drivers regularly complete long-distance trips, including multi-day tours across the UK and Europe. They are trained in fatigue management, scheduled rest periods and defensive driving techniques to ensure your trip is safe and smooth from start to finish.
Absolutely. Our drivers have extensive knowledge of London’s road systems, traffic patterns, event venues and key travel hubs. This ensures efficient routing and reduces the risk of delays during busy periods.
Yes. All drivers are DBS-checked in line with industry standards, especially important for school transport, corporate bookings and airport transfers. We only work with trustworthy professionals who meet our strict vetting criteria.
Drivers follow strict safety protocols that include vehicle checks before and after each trip, adherence to road safety legislation and compliance with tachograph regulations for driving hours. Passenger safety is always the top priority.
Yes, whenever possible. For multi-day itineraries and extended tours, we usually assign the same driver for consistency, comfort and convenience. For certain long-haul routes, a second driver may be required to comply with legal rest requirements.
Yes. Drivers will help load and unload luggage as part of their service. If your group requires additional assistance—for example, with heavy or fragile items—please inform us in advance so we can make appropriate arrangements.
While our drivers are highly knowledgeable about routes and local areas, they are not licensed tour guides. If you require a professional guide, we can help arrange one or recommend a trusted local guide service.
Yes. We have coaches specifically designed with wheelchair access, including ramps or lifts and designated seating areas. Please notify us in advance so we can allocate the appropriate vehicle.
Absolutely. Our drivers and staff are trained to assist passengers with limited mobility. We can provide extra assistance boarding or exiting the coach and help with seating arrangements to ensure comfort and safety.
Yes. Passengers traveling with service animals are welcome. Please inform us in advance so the driver can make appropriate seating arrangements and accommodate the animal safely.
While our drivers are not trained medical personnel, they can provide basic visual or hearing assistance, such as reading signs, announcements, or helping passengers navigate boarding. For specific needs, please advise us when booking.
Yes. Our coaches comply with current UK accessibility standards, including ramps, handrails, priority seating and clear signage. Regular audits ensure our fleet remains fully accessible.
Yes. Our vehicles are equipped to support passengers traveling independently. Drivers provide guidance when boarding and seating, but passengers can remain autonomous if they prefer.
Yes. We can assign vehicles with wider aisles and additional space for walkers, scooters, or other mobility devices. Advance notice is required to ensure the correct coach is allocated.
You can specify any accessibility needs in our online booking form, by email, or by phone. Include details such as wheelchair use, mobility aids, or service animals so we can prepare the coach and driver accordingly.
Each passenger can typically bring one medium-sized suitcase and one small carry-on. The exact luggage allowance depends on the coach size and group booking, so please confirm during reservation.
Yes. Our coaches have generous underfloor luggage bays for large suitcases, sports equipment, or bulky items. For oversized items, please inform us in advance so we can accommodate them safely.
Yes. Drivers assist with loading and unloading luggage, especially larger or heavier items. For special requests, such as fragile or valuable items, please notify us in advance.
We recommend that passengers keep fragile or valuable items with them in the passenger area rather than in the luggage bays. Our staff handle luggage carefully, but the company cannot be held liable for breakages unless prior arrangements are made.
Yes, most sports equipment can be accommodated. Some items, like bicycles, skis, or surfboards, may require advance notice for proper storage and secure placement. Additional fees may apply for unusually large items.
For safety reasons, most luggage should be stored in the designated underfloor compartments. Small carry-ons or personal bags can be kept in overhead racks or under seats, depending on the coach type.
While there’s no strict passenger-by-passenger weight limit, individual items should be manageable for handling by the driver. Oversized or excessively heavy luggage should be discussed during booking so appropriate arrangements can be made.
If luggage is lost or damaged during a journey, please report it immediately to the driver. We have procedures for logging incidents, and claims can be submitted through our customer service. We recommend labeling all luggage for identification.
Fares depend on factors such as journey distance, duration, vehicle type, number of passengers, and additional services required. We provide a detailed quote before confirming the booking.
No. All costs, including fuel, driver, and standard amenities, are included in the initial quote. Optional services like additional stops, special equipment, or extended waiting times may incur extra charges, which will be clearly stated upfront.
You can book online through our website, by email, or by phone. We require details such as travel date, pickup and drop-off locations, number of passengers, and any special requirements.
Yes, a deposit is typically required to secure the booking. The amount and payment methods are specified in the booking confirmation. The remaining balance is usually paid before or on the day of travel.
Cancellations must be made in advance. Fees may apply depending on how close the cancellation is to the travel date. Full terms are provided at the time of booking and on our website.
Yes, changes to travel dates, times, or passenger numbers are possible subject to vehicle availability. Additional charges may apply if modifications result in a higher fare or extra services.
We accept credit/debit cards, bank transfers, and online payments. Payment instructions are provided at the time of booking. For group or corporate bookings, invoicing arrangements can also be made.
Yes. We offer special rates for repeat clients, corporate accounts, and large group bookings. Please contact our customer service team to discuss eligibility and available discount packages.
